I turn ambiguity into action.
By looking beyond individual problems and understanding the bigger picture, I uncover real problem, connect dots, and translate complexity into practical solution that balance user needs and business goals.
UX Research | Product Strategy | Service Design
PROJECTS
Improving Reporting Function on Communicative Access Measures for Stroke (CAMS) Platform
Led usability testing and redesigned how survey results are calculated and displayed on CAMS, helping healthcare managers compare results across facilities and trust what their reports show.
UX Research | Usability Testing | Healthcare (Volunteer/Contract)
Boston Hospital Mobile Portal Redesign
Improved the usability of the hospital's mobile portal. Usability tests and stakeholder interviews were conducted to validate the design, resulting in a more user-friendly mobile portal that reduced the customer services team's workload.
UX Research & Design | Site map | Usability test | Wireframing | Prototyping | Healthcare (Academic)
Wayfinding Experience of the Massachusetts Court System
Aimed to improve the user experience of Massachusetts courthouses by understanding the current wayfinding design system through observations, interviews, and shadowing.
UX Research | Observation | Individual interview | Table shadowing | Public Service (Academic)
The Return Experience Research of The North Face
Detecting potential weakness in the user experience of The North Face's current retail return process through market research, observation, interviews, and user journey mapping.
UX Research | Competition Research | Observation | Individual Interview | User Journey Mapping | Retail (Academic)