Hi! I am Kai-Yi Huang.
UX Designer & Researcher
Passionate at solving problems with user-centered approaches. Currently pursuing my Master’s degree in Human Factors in Information Design at Bentley University.
Having abundant experience working for an IT service company, I’m not only proficient in distinguishing issues within a complicated system but also developing impactful solutions to empower users.
Projects
Wayfinding Experience of the Massachusetts Court System
Identifying potential pain points in the user experience of the current wayfinding system at Massachusetts courthouses.
A Boston Hospital Mobile Portal Redesign
Through redesigning the Login, Home page, and FAQ webpage, simplified the login process and restructured information architecture to reduce users’ confusion.
TORA Café Online Service Design
Improved an online dessert store sales and work efficiency with content adjustments and digital tools.
