Hi! I am Kai-Yi Huang.
UX Designer & Researcher
Passionate at solving problems with user-centered approaches. Currently pursuing my Master’s degree in Human Factors in Information Design at Bentley University.
Having abundant experience working for an IT service company, I’m not only proficient in distinguishing issues within a complicated system but also developing impactful solutions to empower users.
PROJECTS

The Return Experience Research of The North Face
UX Research
Competitive Research, Observation, Individual Interview, User Journey Mapping

A Hospital Mobile Portal Redesign
UX research and design
Site map, Usability test, Wire framing, Prototyping

Hiking Biji App Redesign
UX research and design
Heuristic review, Interview, Persona, User journey map, Usability test, Prototyping

Wayfinding Experience of the Massachusetts Court System
UX research
Observation, Interview, Table shadowing


A Study of Key Success Factors of Mobile Instant Messaging
Market Research
Interview, Focus group interview